Shipping policy
At Ebelis, we never fail to have your orders delivered to you in good time and securely. Below is our shipping policy in which we order, ship and deliver.
Order Processing
- It takes us 1- 2 business days to process all orders. We operate five days (Monday-Friday) and never take orders on holidays.
- When you order any item after 16:00, it will begin processing the following business day (GMT+01:00), Central European Standard Time (Amsterdam)
Shipping Times
- Once one of our orders is processed, it is shipped. Orders shipped require 5-7 business days (Monday-Friday).
- Approximately 6-9 business days is the total order-delivery time.
Shipment Method and Domesticity of Shipping.
All orders ship for free. Ebelis is located in the Netherlands, and its products are shipped to the Netherlands and the USA.
Shipping Costs
We cover all shipping costs. There are no hidden fees.
Courier Name
We deliver your packages on time and safely using FedEx, DLH.
Order Tracking
Your order will be shipped, and an email with a tracking number and the tracking process will be sent to you.
Damaged or Lost Packages
In case of a damaged package, take definite photos of the item and the box. Send us the photos to the support at shopkronox.com within 7 days. Unless we are able to see proof, we cannot substitute it. We do not give refunds or take a back, unless there is something wrong or damaged with an item. In case your package is spoilt, call us and we will give you another one.
Contact & Customer Service
Store Name: Ebelis
Email: support@ebelis.com
Phone: +31 6 45162691
Support Time: Mon - Fri, 09:00 - 17:00 (GMT+01:00) Central European Standard Time (Amsterdam)
Address: Paxtonstraat 3N, 8013 RP, Zwolle, Netherlands.