Refund policy
Return Window
Our policy on returns is 14 days and hence you can demand a refund within 14 days of receiving your product.
In order to qualify, the item should be the way you got it, not worn or used, have tags, and be in its original packaging. The receipt or proof of purchase is also required.
In order to initiate a turnaround, type us an email at support@ebelis.com. Please address the sent back item to the following address: Paxtonstraat 3N, 8013 RP Zwolle, Netherlands.
In case we accept your return, we will issue a return shipping label and directions on where to ship the package. Products that are returned without prior request to get back will not be received.
You can contact us with any questions on any other points about our returns through email at support@ebelis.com
Damages and issues
Upon receiving your order, see it through your window and call us immediately in the event of a break, damage, and wrong item. We will investigate the matter and correct the situation.
Exceptions/ non-returnable items.
Sale returns and gift cards are not acceptable.
Exchanges
The fastest thing to do was to send back what you had, and then purchase the new one for which the return was accepted.
Order changes
In case you wish to modify your order, call us within 2 hours of your order. It is impossible to change it after 2 hours.
Lost packages
In case of losing the package in transit, we will be happy to replace the order provided that you have entered the right address during checkout. Unless you demand a refund, we will wait 30 days and refund you in case the package is not received. The order will be checked by our customer-service team after every week of two weeks and updated.
Refunds
We will give you a notification once we get and check the return and the permission to get the refund. In case of approval, you will get a refund on the method of payment that you used initially in a span of 7 business days. Your bank or credit-card company may require a long time to put the money back on your account. In case the return had taken over 7 business days after we accepted it, email support@ebelis.com.
Method & Fees
- Return method: By mail
- Restocking fee: None
- Refund period: 7 working days
- Return shipping cost: Customers pay with a return shipping unless the item is defective or erroneous.
Cancellations
One may cancel the orders within 24 hours free of charge. Then, in case the order is shipped, proceed with the process of return.
Contact Us
Store Name: Ebelis
Email: support@ebelis.com
Phone: +31 6 45162691
Support Time: Mon - Fri, 09:00 - 17:00 (GMT+01:00) Central European Standard Time (Amsterdam)
Address: Paxtonstraat 3N, 8013 RP, Zwolle, Netherlands.